Privacy Policy

Welcome to Simplemed. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application (MyDoctor), and services. By using our services, you agree to the collection and use of information in accordance with this policy.

If you do not agree with any part of this Privacy Policy, please do not use our services.

We may collect information about you in a variety of ways. The information we may collect via our website and mobile application includes:

• Personal Data: Personally identifiable information, such as your name, email address, and telephone number. We may also collect medical information such as health conditions, medications, and medical history to provide you with a personalized experience.
• Derivative Data: Information our servers automatically collect when you access our services, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the services.
• Mobile Device Data: Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device.

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via our services to:

• Create and manage your account.
• Provide you with personalized medical information and recommendations.
• Process your transactions and send you related information, including purchase confirmations and invoices.
• Respond to your comments, questions, and provide customer service.
• Send you technical notices, updates, security alerts, and support and administrative messages.
• Analyze usage and trends to improve your experience with our services.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Medical Professionals: With your consent, we may share your medical information with healthcare providers to facilitate care and treatment.

We may use cookies, web beacons, tracking pixels, and other tracking technologies on our website and mobile application to help customize the services and improve your experience. When you access our services, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the services.

Your information, including Personal Data, may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.

You may review, change, or terminate your account at any time. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Service, and/or comply with legal requirements.

You also have the right to access, correct, or delete your personal data. To exercise these rights, please contact us at support@simplemed.io.

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you become aware of any data we have collected from children under age 13, please contact us at support@simplemed.io.

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by updating the “Effective Date” of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Our services may contain links to third-party websites and services that are not owned or controlled by us. We are not responsible for the privacy practices or the content of such third-party websites and services. We encourage you to be aware when you leave our services and to read the privacy policies of each website and service that may collect your personal information.

If you have any questions about this Privacy Policy, please contact us at:

Email: support@simplemed.io